Mind the (AI) Gap...!

What the event industry can learn from previous tech hype cycles

On the opening day of gamescom in Cologne, the world’s largest gaming fair, organisers activated an artificial-intelligence networking tool that began to auto-schedule meetings without attendee consent. It worked not too well. Calendars filled with back-to-back sessions, some double-booked, many with partners unaware they were expected. A media report c…